FAQs

A cancellation fee of $59 will be assessed for ANY reservation that is canceled inside of 48-hours, unless we are able to fill your spot with another guest. If you are unable to make your appointment you may send another guest in your place.

By securing a reservation on our schedule and providing your credit card, you are authorizing Absolutely Fabulous Inc. to charge the card on file in the amount of $59 for each scheduled appointment.

Members will receive one late cancel per year.

All reservations must be guaranteed with a major credit or debit card to uphold our cancellation/rescheduling policy. No hold fees are charged unless the cancellation policy is violated.

No call/no show appointments will be charged a fee of $100. No exceptions are given. 

Late arrivals will receive the best possible service in the remaining time allotted for their service.

• Late arrivals more than 10-minutes late for a 30-minute appointment, 20-minutes late for a 60-minute service and 40-minutes late for a 90-minute service will be asked to reschedule and will be subject to the cancellation fee.

Any late arrival that is still seen for their services is responsible for the fully booked time.

Services: Refunds are not provided on services rendered.  If you are unhappy with a service you received, please contact us directly and we’ll work with you to come up with a resolution. 

Products: If you purchase one of our products and you’re unhappy with it, you may return it for a full refund as long as the product is at least 2/3 full and it is within 14 days of purchase.

Gift Cards: AFS does not allow the return of gift cards.

Pre-paid services/packages are non-refundable; however, they are transferable to other services/products/people.

Promotional prices cannot be combined with any other offer or promotion and cannot be purchased or redeemed using a gift card. Membership payments may be applied, but no other discount will be given.

Spa Finder and Spa Wish gift cards cannot be used in conjunction with any promotions or discounts.

In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians do not bring children not receiving services to the spa.  A rescheduling fee will apply if a child is brought to spa appointments.

If you bring a guest over the age of 18, they are not permitted in our treatment rooms but may wait in the relaxation room for you. However, we do ask that guests refrain from electronic devices that may distract other patrons.

AFS performs facial services on children 11 and above. A signed parental consent is required for children under the age of 18 receiving any spa services.

If you are sick or have recently been sick, please reschedule your appointment following our cancellation policy guidelines.

If you have a special health condition, please notify us upon making your appointment, and be sure to also communicate with your skin care professional prior to treatment.   We will happily accommodate the treatment(s) to meet your needs.

Please note that pregnant women or individuals with high blood pressure should avoid body wrap treatments. And as always, if you have any health questions or concerns about a spa treatment, please consult with your physician prior to your appointment.

In order to keep a tranquill and relaxing environment, we ask that all cell phones be turned to silent prior to entering the spa.